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Booking, Cancellation & Payment Policy

Last updated: October 10, 2026

This policy covers appointments, deposits, cancellations, payments, packages, promotions and refunds at Nuvera Med Spa. It applies to bookings made online, by phone or in the spa.

Booking and consultations

  • Prices shown on our website and in online booking are current at the time you book and may change. Your provider confirms your treatment plan and final price before treatment.
  • Some treatments require a consultation first, and your provider may recommend a different treatment, or no treatment, for your safety.
  • Please arrive 10 minutes early to complete or review your forms. You will be asked to complete intake and consent forms before treatment.
  • Clients must be 18 or older, or accompanied by a parent or guardian where treatment of minors is allowed.

Deposits

Some appointments require a deposit or prepayment at booking. Deposits are applied to your treatment on the day of your visit. A deposit may be forfeited for late cancellations and no-shows as described below.

Cancellations, rescheduling and no-shows

  • Please give at least 24 hours' notice to cancel or reschedule, by phone at (610) 632-7771, by replying to your reminder text, or in your client account.
  • Cancellations with less than 24 hours' notice and missed appointments ("no-shows") may result in a fee or forfeiture of your deposit.
  • If you arrive late, we will do our best to treat you, but your appointment may need to be shortened or rescheduled so other clients are not delayed. Late arrival does not change the price.
  • We may need to reschedule because of provider illness or emergencies; in that case we will contact you as early as possible and never charge you a fee.

Payments and financing

  • We accept major credit and debit cards, cash and other methods shown at checkout. Card payments online are processed securely by Stripe.
  • Payment plans are offered through third-party financing partners (Cherry, PatientFi, CareCredit, Sunbit), subject to their approval and terms.
  • Purchases over a set amount require a signed purchase agreement before the sale is completed.

Treatment packages and series

  • Package prices apply only when the full package is purchased. Sessions are for the person named on the package and are non-transferable unless we agree in writing.
  • Unused sessions, refunds or transfers for medical reasons are handled case by case; please talk to us.

Promotions and gift cards

  • New client offer (10% off): for first-time clients only, one per person, applied to one treatment at the first visit. Not combinable with other offers, packages or membership pricing. Has no cash value.
  • Other promotional codes and limited-time offers apply only as described, cannot be combined unless stated, and may be withdrawn at any time.
  • Gift cards are not redeemable for cash except where required by law.

Refunds

Because treatments are personal medical-aesthetic services, services performed are non-refundable. Results vary by person and are not guaranteed. If you have a concern about your treatment, please contact us within 7 days so your provider can review it; touch-ups or adjustments are at the provider's discretion. Unopened retail products in resellable condition may be returned within 14 days with a receipt.

Health and safety

Please tell us about pregnancy, medications, allergies, medical conditions and recent treatments before every visit. We may decline or postpone treatment when it isn't safe, and we may decline service to anyone who is abusive toward staff or other clients.

Contact

Nuvera Med Spa · 231 St. Asaphs Rd, Ste 629, Bala Cynwyd, PA 19004 · (610) 632-7771 · office@nuvera-medspa.com

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