Privacy Policy

Last updated: October 10, 2026

This Privacy Policy explains how Nuvera Med Spa ("Nuvera," "we," "us") collects, uses, shares and protects information when you visit nuvera-medspa.com (the "Site"), use our online booking, client account or AI assistant, contact us, or receive texts and emails from us. Nuvera Med Spa is located at 231 St. Asaphs Rd, Ste 629, Bala Cynwyd, PA 19004.

By using the Site you agree to this policy and to our Terms of Use. If you do not agree, please do not use the Site.

Information we collect

Information you give us

Consultation, contact, franchise and sign-up forms: name, phone number, email address, the concerns or treatments you select, your age range, your market or business details (franchise inquiries) and any message you write.
Online booking: your name, email, phone, the treatment and time you choose, answers to intake questions, and promotional codes you enter.
Payments: deposits and online payments are processed by Stripe. We do not receive or store your full card number.
Client account: the email or mobile number you sign in with and the one-time codes we send you. In your account you can see your appointments, treatment packages, purchases and payments, and sign forms.
Forms and agreements you sign online: your answers, electronic signature, and any photos you upload (for example a face photo or ID photo on a purchase agreement).
AI assistant: the questions you type into the chat on the Site.
Calls, texts and emails you exchange with us.

Information collected automatically

Basic technical data such as browser type, device type, pages visited and approximate location (from your IP address), used to run, secure and improve the Site.
Cookies and similar storage (see "Cookies and local storage" below).

Health information. Information about your skin, health history, medications, treatments, photos and clinical notes that you give us in the spa or through intake and consent forms is treated as confidential health information. See "Health information" below.

How we use your information

To respond to you, schedule consultations and treatments, and provide the services you ask for
To send appointment confirmations, reminders and follow-ups, and replies to your requests, by text or email
To send offers and news by text or email only if you agreed to receive them (you can opt out at any time)
To take payments, deposits and financing applications you start
To run your client account and keep records of your treatments, purchases and signed forms
To answer questions through the AI assistant
To operate, secure and improve the Site, prevent fraud and misuse, and comply with legal obligations

How we share information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share it only with service providers that help us run Nuvera, under contracts that limit their use of it, and as required by law:

Acuity Scheduling (online booking and appointment management)
Stripe (card payments and deposits)
Quo (OpenPhone) (calls and text messages)
Google (email, form records in Google Workspace, maps and reviews)
Supabase (secure hosting of our client records and client account)
Resend (sending account and agreement emails)
Anthropic (the AI model that powers the Site's assistant; chat messages are processed to generate answers and are not used by us to identify you unless you choose to give us your details)
Financing partners (Cherry, PatientFi, CareCredit, Sunbit): if you apply for a payment plan, your application goes directly to that partner under its own privacy policy. We do not receive your full credit report.

We may also disclose information to comply with law, a court order or a lawful request; to protect the rights, safety and property of our clients, staff or others; or in connection with a sale or reorganization of our business (in which case this policy continues to apply).

Text messages (SMS) and email

If you give us your mobile number and agree to receive texts, we use it to send messages about your inquiry, appointments, account and, if you opted in, offers. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase. Mobile numbers and text message consent are never shared with or sold to third parties or affiliates for their marketing purposes. See our SMS Terms.

You can unsubscribe from marketing emails with the link in any email. We will still send messages about your appointments and account.

Health information

Clinical information (health history, medications, treatment records, photos and clinical notes) is used only to provide and document your care, to keep you safe, and as permitted or required by law. Access is limited to staff who need it for your care. We do not use health information for marketing. Clinical photos are used for your record only; we use before-and-after photos publicly only with your separate written permission.

Please do not send detailed medical information through the website forms or the AI assistant. Share it with your provider at your visit or in the secure intake forms.

Cookies and local storage

The Site uses a small number of cookies and browser storage items that it needs to work:

a secure sign-in cookie for your client account (only when you sign in);
storage that remembers choices such as a dismissed pop-up, your AI chat during the visit, and a welcome offer timer.

We do not currently use advertising cookies or third-party analytics. If we add analytics in the future, we will update this policy. You can clear or block cookies in your browser; parts of the Site, such as signing in, may not work without them.

Data security and retention

We use encryption in transit, access controls and reputable service providers to protect your information. No system is perfectly secure, so we cannot guarantee absolute security. We keep information for as long as needed for the purposes above, and keep medical records, signed consents and financial records for the periods required by law.

Your choices and rights

You can ask us to access, correct or delete your personal information, or to stop marketing messages, by emailing office@nuvera-medspa.com or calling (610) 632-7771. We may need to verify your identity and may keep information we are required to keep by law (for example medical and financial records). Depending on where you live, you may have additional rights under state privacy laws; we will honor requests as those laws require. We will not discriminate against you for exercising your rights.

Children

The Site and our services are intended for adults. We do not knowingly collect personal information online from children under 13. Treatment of clients under 18 requires a parent or guardian.

Links to other sites

The Site links to other websites (for example financing partners, Instagram and Google). Their privacy practices are governed by their own policies.

Changes to this policy

We may update this policy from time to time. The "Last updated" date shows when it last changed. Significant changes will be posted on this page.

Contact us

Nuvera Med Spa · 231 St. Asaphs Rd, Ste 629, Bala Cynwyd, PA 19004 · (610) 632-7771 · office@nuvera-medspa.com